Policies, Shipping & Returns


Items offered online may not be available at our Largo, FL store facility. Local clients please call for availability in advance. If you see an item offered that is not available in store please use our pre-order option and the items will be ordered and available for pick up in the store. Please note that online prices will vary from store prices. If you are a local client you may only use your VIP offers and deals in store or using the pre-order option online.


Terms of service


This website is owned and operated by A Tropical Reef Inc.  These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors live plants, live corals and other goods to purchase and ship/pick-up from our Largo, FL location. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these terms.


Your consent 

By using our site, you consent to our Privacy Policy.

Guarantee/Return policy 

We do not offer refunds on livestock only credit through our guarantee. 

We do not offer returns on livestock. 

We do not refund or credit any shipping costs. 

Guarantee applies to online orders only. Store Policy is posted in store & applies to all online order pickups.

Any order cancellations will be credited for 30 Days or refunded with a 30% restocking fee. 

We offer an arrive alive guarantee. Any DOA due to the shipping provider is not covered under our policy. 

In the event your order is damaged or DOA from the shipping provider or shipment travel please email atropicalreef@gmail.com, in the subject put your order #/name send photos of your shipment box along with its items. If our livestock packaging is opened or tampered with, all warranties are VOID.

Claims must be properly submitted as stated above and a certified member of our staff will be in contact with you in regards to your claim.

Claims must be made within 30 mins of the shipping providers stated drop-off time to be eligible for any credits.  

Any credit cannot be used for shipping.

Packs & discounted items get either replacements or credit for amount paid, not items original price.

Website typographical errors.

A Tropical Reef, Inc. is not responsible for typographical errors in prices or names and we make every effort to ensure the accuracy of the information published in our catalogs and websites. In the event of a misrepresentation of name or price we will issue a refund or credit for the amount paid.


Limitation of liability 

To the maximum extent permitted by applicable law, A Tropical Reef Inc.  assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.



You agree to indemnify and hold A Tropical Reef, Inc. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


These Terms, the rights and remedies provided here under, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the State of Florida/United States, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Largo,FL. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Promotional emails and content 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.


Right to change and modify Terms  

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Right to suspend or cancel user account  

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment


Ownership of intellectual property, copyrights and logos 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of A Tropical Reef, Inc.. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.